Welcome to ASAP Hot Water, where we strive to provide you with exceptional service. Our Terms and Conditions of Sale, outlined below, establish the legal framework that governs the relationship between you, our valued ‘User’ (also referred to as ‘You’ or the ‘Customer’), and ASAP Hot Water (referred to as ‘We’ or the ‘Website’). ASAP Hot Water is a company dedicated to serving you.

Both parties, you and ASAP Hot Water, mutually agree to these Conditions without any reservations. These general Conditions of Sale are the sole terms applicable and supersede all other conditions, unless explicitly provided otherwise in writing. We assert that, by confirming your order, you have thoroughly read and unreservedly accepted our general Conditions of Sale. These Terms and Conditions are of utmost significance, as they safeguard your rights as a cherished customer and protect our rights as a business entity. Your satisfaction is our priority, and these terms are in place to ensure a seamless and fair transaction.

Please note that ASAP Hot Water is an evolving platform, and as such, modifications, additions, or removals may occur. We maintain the right to periodically update the Website and these Terms of Service without prior notice. It is your responsibility to stay informed about the most recent Terms and Conditions by regularly reviewing them. Your continued usage of the Website after the publication of revised Terms of Service will signify your acknowledgment and acceptance of these changes.

While we make diligent efforts to maintain the availability of our website, we cannot assure uninterrupted access. Occasional downtime may occur due to general maintenance, but we endeavor to keep such interruptions brief. We shall not be held liable should the website or any part thereof become temporarily unavailable, regardless of the duration.

Certain sections of the website necessitate password entry to access specific features, ensuring the confidentiality of information relevant to your orders. As part of our security measures, user registration is required, involving the provision of your email and the creation of a secure password. We strongly recommend selecting a robust, difficult-to-guess password and logging out at the end of each session. In case you forget your password, a password reset procedure is available. Safeguard your account login details, treat them as confidential, and refrain from disclosing them to third parties or using the website on behalf of others. If you suspect any security breach, promptly inform us and, if possible, change your password.

Your use of the website is contingent upon providing accurate, up-to-date, and complete information. We retain the right, at our sole discretion and without prior notice, to deactivate user accounts for any reason, including, but not limited to, failure to comply with these Terms of Service.

We cannot guarantee error-free usage of the website or the content provided therein. Our management of your personal data adheres to our Privacy Policy.

At ASAP Hot Water, the website that we provided contains product information and they have been managed from our end with care. However, we are not responsible for unintended mistakes caused during descriptions and images and we cannot be held responsible for that or any information or accidental omissions.

Our website displays prices in Australian Dollars and includes delivery, unless otherwise specified. Delivery costs are transparently presented and itemised at the final stage of your order, in addition to the product prices. Please note that we retain the right to adjust our prices at any time, with such changes clearly communicated during the order placement process. In the event that an obviously erroneous price is displayed on our website and remains uncorrected in your final order total due to reasons such as human error or technical glitches, your order will be cancelled, and a full refund will be issued, regardless of the initial validation.

Our commitment is to ensure you have a seamless shopping experience. We will always strive to fulfil your order promptly after it’s been confirmed and paid for. In the rare event that a product becomes unavailable after your order confirmation and payment, rest assured that we’ve got you covered:

Your satisfaction is our priority, and we are committed to providing you with excellent customer service throughout your shopping journey.

Our website provides secure payment options, including Visa and Mastercard, utilising cutting-edge SSL encryption technology to ensure the safety of your transactions. Rest assured, as the buyer, there are no additional charges for using these payment methods – ASAP Hot Water bears the associated costs. You can conveniently make payments without the need for an account with these merchants. For a comprehensive understanding of the terms and conditions, please consult ASAP Hot Water.

Our installation services are currently available in Sydney and the surrounding areas, as indicated in the “Service Areas” section.

Please note that the installation prices listed on our website or the quotes that we provide over phone are based on specific criteria that ensure compliance with plumbing standards. These prices assume easy access to the current hot water system and the presence of existing valves in good working condition. We do not assume responsibility for any pre-existing valve issues, including leaks or malfunctions. Should replacement of these valves be necessary, we will provide a separate quote for the service.

We reserve the right to decline hot water system installation projects at our discretion. In addition, we retain the right to assess additional charges for any job based on various factors, with a primary focus on safety considerations. Your safety and satisfaction remain our top priorities throughout the installation process.

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with national laws in place. You can at any time make a request to us to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

All the content featured on our website, including illustrations, texts, names, brand names, images, and videos, is the exclusive property of ASAP Hot Water. Reproduction, whether in part or in full, of this content through any means and on any medium, requires prior explicit authorization from us. All information, content, and files are safeguarded by international laws governing intellectual property and copyright. We are unable to grant permission for copying, displaying, or distributing content for which you do not possess the necessary intellectual rights. Any illicit use of such content that infringes upon the rights of third parties constitutes a forgery offence, punishable under the Intellectual Property Code.

ASAP Hot Water shall not, under any circumstances, be held liable if a user’s activities on the site result in the infringement of rights belonging to a third party.

The failure of ASAP Hot Water to enforce any right or provision in the Terms of Service shall not be construed as a waiver of that right or provision. These Terms of Service constitute the entire agreement between you and ASAP Hot Water, governing your use of the service and supersedes any prior agreements, including previous versions of the Terms of Service. If any provision in these Terms of Service is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, it will be either eliminated or limited to the minimum extent necessary, ensuring that the remaining provisions of the Terms of Service remain in full force and effect.

All feedback and comments submitted by ASAP Hot Water customers on our website undergo a thorough screening and moderation process. If any comments violate legal regulations or contain inappropriate content, such as abusive language, defamation, insults, or comments that are unrelated to the context, we retain the right to reject or edit them as necessary. Your understanding and cooperation in maintaining a respectful and constructive online community are greatly appreciated.